Urgent care centers offer more than first aid, but less than a full-service Emergency Department. It was hoped that they would reduce the number of expensive ED visits, and save money. Well, at least half of that hope has been met.
Yelp is a very popular source of recommendations for food, activity, physicians and now the people weigh in on Emergency Departments and Urgent Care Centers. Patients have different expectations for these facilities and it influences their "satisfaction."
When health insurers keep trying to practice medicine without a license, we all lose.