As it turns out, for grocers it has diversified their revenue stream but towards a “distribution channel” with a low or in many cases non-existent profitability. You can find more from the Financial Times, Why supermarkets are struggling to profit from the online grocery boom. When I was in my local Whole Foods I noticed that a good half or perhaps more of the shoppers were doing order fulfillment for others, the in-house version of Insta-Cart shoppers. There is a term for that as you will see in the accompanying picture, it is called a “dark” store.
Chuck Dinerstein, MD, MBA
Director of Medicine
Charles Dinerstein, MD, MBA, is the Medical Director of the American Council on Science and Health. A vascular surgeon with more than 25 years of clinical experience, he brings a physician's understanding of medical decision-making, an appreciation for scientific uncertainty, and a broader perspective on healthcare economics and policy to his writing.
